We may share your information only with: (a) vendors and subcontractors who provide services
on our behalf (such as hosting, communications, payment processing, and customer support);
and (b) our independent telehealth partners, providers, and fulfillment partners (such as
pharmacies and the Provider Group) solely to facilitate care delivery, clinical operations, order
processing, fulfillment, shipping, and customer support. We do not sell or share your consumer
data with third parties for their own marketing purposes.
7. YOUR RESPONSIBILITIES
As a condition of using the Services, you agree that all information you provide through the
Website is accurate, complete, and truthful, and you will promptly update any information that
changes. Clinical decisions, including prescribing and dosing, are based on the information you
provide and the provider's independent medical judgment. If the information you submit is
inaccurate, incomplete, or outdated, the resulting treatment plan may not align with your
expectations.
You understand that once a prescription has been reviewed, approved, and transmitted to a
partner pharmacy, orders generally cannot be modified, canceled, or re-issued. You accept
responsibility for the accuracy of your responses and acknowledge that Inner Alchemy Co, its
affiliated providers, and pharmacy partners are not responsible for outcomes resulting from
inaccurate or incomplete disclosures.
8. CONSENT TO TELEHEALTH SERVICES
By using the Services, you consent to receiving healthcare services via telehealth
(telemedicine). Telehealth involves the use of electronic communications, information
technology, or other means to enable a healthcare provider and a patient at different locations
to communicate and share health information for the purpose of providing clinical care.
Telehealth may be used for assessment, treatment, diagnosis, prescribing, follow-up, and
patient education.
8.1 Benefits of Telehealth
Telehealth provides improved access to healthcare providers by allowing you to consult with a
provider from your home or other convenient location, and improved efficiency for access to
medical evaluation and management.
8.2 Risks of Telehealth
As with any medical interaction, there are potential risks associated with telehealth, including
but not limited to: technical problems such as video quality, sound quality, or connectivity issues
that may require rescheduling; the possibility that security protocols could fail, causing a breach
of privacy of personal medical information; and the provider's inability to conduct a hands-on
physical examination.
8.3 Patient Acknowledgments
You acknowledge and understand that: if you are experiencing a medical emergency, you will
dial 911 immediately; you retain the right to withhold or withdraw consent to telehealth at any
time without affecting your right to future care; all confidentiality protections under applicable
federal and state laws apply; a provider's advice and recommendations may be based on
factors not within their control, including information you provide; no guarantee of treatment
effectiveness is made; telehealth services are not a replacement for your primary care physician
or annual check-ups; and neither Inner Alchemy Co nor the Provider Group are online
pharmacies.
8.4 Recording
By accepting these Terms, you consent that telehealth sessions may be recorded for quality
review, operations, training, research, and safety purposes.
8.5 Clinical Services Provider
All medical services made available through Inner Alchemy Co are provided by licensed
healthcare professionals through Outfit Weight Management, LLC d/b/a OutfitMD, an
independent medical group that operates a national network of affiliated professional entities.
Each provider is duly licensed in the state where the patient is physically located at the time of
service.
8.6 Telehealth Informed Consent
You understand that your healthcare provider may use telehealth to diagnose, treat, and
prescribe medications.
You understand that telehealth involves electronic communication (video, audio, or
asynchronous tools); your provider will be licensed in the state where you are located at the
time of the visit; and you must confirm your physical location before each visit.
You acknowledge the following risks: limitations due to the absence of a physical examination;
possible technology failures or interruptions; and potential delays in diagnosis or treatment.
You understand: your information will be protected in accordance with HIPAA, but there are
risks inherent in electronic communication; you may seek in-person care from another provider
at any time; and you may withdraw consent at any time without affecting your right to future
care.
You understand that telehealth is not appropriate for emergencies; and in an emergency, you
will call 911 or go to the nearest emergency room.
You understand that medications may be prescribed when appropriate, subject to: state and
federal laws, including the Ryan Haight Act.
You consent to receive healthcare services via telehealth.
9. PAYMENT, PRICING, AND SHIPPING
9.1 Payment
When you submit your information and select a treatment plan, you agree to pay all fees due.
By entering your payment information and submitting your request, you authorize us, our
affiliates, or our third-party payment processors to charge the amount due. A temporary
authorization may be placed on your payment method to verify the availability of funds. Once
your consultation is completed and your treatment plan is approved by a licensed provider, the
pending authorization will post as a finalized charge. If a provider determines that treatment is
not medically appropriate for you, the authorization will be released and no charge will be made.
9.2 Pricing
All product and service pricing is subject to change at any time without notice. Prices may be
displayed as an approximate monthly cost to help you understand the effective cost per month.
Unless a third-party financing option is used, the full amount for the selected supply period is
due at checkout. Promotional or discounted pricing may be offered for limited periods and is
subject to separate terms.
9.3 Subscriptions and Renewals
Certain treatment plans may be offered on a subscription or recurring billing basis. Details of
any subscription terms, including billing frequency and cancellation procedures, will be clearly
presented at the time of purchase. You may cancel or modify your subscription as described in
the applicable plan details.
9.4 Shipping
All orders include standard shipping. Once your order is processed, approved, and
compounded, it is shipped directly to the address you provide. Delivery timelines may vary
based on your location, carrier delays, weather, or other factors outside our control. By placing
an order, you acknowledge that shipping estimates are not guaranteed. Title and risk of loss for
items transfer to you upon delivery by the carrier.
10. REFUNDS, CANCELLATIONS, AND CHARGEBACKS
10.1 General Policy
Because all prescriptions are custom-compounded and prescribed specifically for each patient,
Inner Alchemy Co generally does not permit refunds, returns, or exchanges once a treatment
has been approved or transmitted to a pharmacy. Returns cannot be accepted in accordance
with applicable laws governing prescription medications. Medical consultation fees are non-
refundable once a consultation has been completed.
10.2 If You Are Not Approved
If a licensed provider determines that you are not a candidate for treatment, any pending
payment authorization will be released and you will not be charged.
10.3 Limited Cancellation Exceptions
In limited and exceptional circumstances, Inner Alchemy Co may, at its sole discretion, permit
the cancellation of an order. If cancellation is granted before any clinical review or medication
costs have been incurred, a full refund may be issued. If cancellation occurs after provider
review or administrative processing has begun but before compounding, a cancellation fee of up
to $50 may be assessed. If compounding or fulfillment has begun, no refund will be issued and
the full amount will be retained. These exceptions are rare and applied case by case.
10.4 Chargebacks
You agree that all authorized charges are final once a clinical service has been rendered or a
prescription has been transmitted. If you believe a charge was made in error, contact us at
[email protected] within seven (7) days. Initiating a chargeback without first
contacting us may result in account suspension. Inner Alchemy Co reserves the right to dispute
any chargeback it determines to be invalid. Repeated or fraudulent chargeback activity may
result in termination of your account and denial of future service.
11. RESTRICTIONS ON USE
You will not use the Website except as expressly permitted in these Terms. You may not: use
the Website for any unlawful purpose or in violation of any applicable law; attempt to gain
unauthorized access to any part of the Website or its systems; license, sublicense, sell, or
commercially exploit the Website; use the Website to create competing products or services;
take any action that could damage, disable, or impair the Website; upload or transmit viruses,
malware, or harmful code; remove or alter any proprietary notices or trademarks; use any
automated system to access the Website without our prior written consent; deceive, defraud, or
mislead us or our users, including any attempt to obtain sensitive account information, such as
user passwords; circumvent, disable, or interfere with security features of the Website and
platform; disparage, tarnish, or otherwise damage our reputation, or that of other users, or the
Website and platform, as determined by us; use any information obtained from the Website and
platform to harass, abuse, or otherwise harm users; misuse our support services or submit false
reports of abuse or misconduct; engage in unauthorized framing of or linking to the Website and
platform; perform automated activities on the Website and platform, such as using scripts, data
mining tools, robots, or other similar technologies to gather or extract data; impersonate another
user or person, or use someone else’s username; interfere with, disrupt, or impose an
unreasonable burden on the Website and platform or their connected networks or services;
harass, annoy, intimidate, or threaten our employees or agents who provide services related to
the Website and platform; attempt to bypass any measures designed to prevent or restrict
access to the Website and platform or their connected networks or services; and copy, adapt, or
modify the Website and platform’s software.
12. INTELLECTUAL PROPERTY
Inner Alchemy Co is the sole and exclusive owner of all right, title, and interest in and to the
Website and its content, features, and functionality, including all information, software, text,
images, video, audio, and overall design. Subject to your compliance with these Terms, we
grant you a personal, limited, revocable, nonexclusive, and nontransferable license to view,
access, and use the Website solely for your personal and non-commercial use. All rights not
expressly granted are reserved.
Certain names, logos, and materials displayed on the Website may constitute trademarks of
Inner Alchemy Co or its affiliates. You are not authorized to use any such trademarks without
our express written permission.
13. PRIVACY
Inner Alchemy Co takes the confidentiality and privacy of your information seriously. Please
review our Privacy Policy for a detailed description of how we collect, use, store, and disclose
your information in connection with the Website and Services.
13.1 Protected Health Information
Certain products on the platform require a valid prescription from a licensed provider. When you
use the Service, you may provide personal and medical information. While general personal
information like your name and address is not considered “Protected Health Information” (PHI),
any medical data you share may be protected by applicable state laws and federal law,
including HIPAA, to the extent we act as a "business associate" of a covered entity. Your
medical information will be handled in accordance with applicable HIPAA and state privacy law
requirements. The Provider Group and individual healthcare providers have their own privacy
notices which you will receive upon accessing their services.
14. THIRD-PARTY LINKS
The Website may contain hyperlinks to third-party websites. These linked sites are not under
our control, and we are not responsible for their content, products, or services. The inclusion of
any link does not imply endorsement. Your use of linked sites is at your own risk.
15. DISCLAIMER OF WARRANTIES
THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS. YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. INNER ALCHEMY CO LLC
AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS
(COLLECTIVELY, "RELATED PERSONS") DISCLAIM ALL WARRANTIES OF ANY KIND,
WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY,
SECURITY, ACCURACY, AND COMPLETENESS. WE MAKE NO WARRANTY THAT THE
WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES,
MALWARE, OR SECURITY INTRUSIONS.
Please be advised that prior to accessing our Website or using the Services, you retain the right
to seek legal counsel. We assume no liability for your decision to access or use the Website or
the Services.
Subject to applicable law, any misuse or non-use of this information is at your own risk and you
release us from any liability or loss incurred by you or any third party. Furthermore, regardless
of legal limitations, you recognize that you are exercising your own due diligence and risk
assessment in your decision-making and are voluntarily making these decisions acknowledging
the potential risks involved.
Every effort has been expended to furnish you with the most precise and up-to-date information
available. Nevertheless, due to the dynamic and evolving nature of information, we cannot
provide a guarantee regarding the accuracy of the content presented on our Website or assert
that all related information is entirely current or directly applicable to your specific
circumstances. You acknowledge the possibility that the information and materials contained
within our Website or associated with our Services might encompass inaccuracies or errors. To
the maximum extent permitted by law, we expressly disclaim any liability for such inaccuracies
or errors and are under no obligation to notify you of any updates or modifications as they occur.
We try to ensure that the availability of our Website and platform are continuous and free from
errors. However, we are unable to guarantee that your access will not be suspended or
restricted at times, including for the purpose of enabling repairs, maintenance, or the
incorporation of new services. All reasonable efforts will be made to minimize the frequency and
duration of any suspension or restriction. Additionally, neither we nor any third parties shall
provide any warranty or assurance regarding the accuracy, timeliness, performance,
completeness, or suitability of the information and materials obtained or provided through our
Website for any specific purpose.
16. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER INNER ALCHEMY CO LLC NOR
ITS RELATED PERSONS SHALL BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF
DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, DEVICE DAMAGE, OR SYSTEM
FAILURE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR
SERVICES. TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY
CLAIMS UNDER THESE TERMS SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00
USD).
17. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Inner Alchemy Co and its Related Persons
from and against any third-party claims, demands, liabilities, costs, or expenses (including
attorneys' fees) arising from or related to: (i) any breach by you of these Terms; (ii) your use of
the Website or Services in an unauthorized manner; or (iii) your violation of any applicable law,
rule, or regulation.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of
law principles.
18.2 Arbitration Agreement
You and Inner Alchemy Co agree that all claims and disputes arising out of or relating to these
Terms or your use of the Website shall be resolved by binding arbitration on an individual basis,
except for disputes that can be resolved in small claims court or disputes involving intellectual
property rights. Arbitration shall be administered by the American Arbitration Association
("AAA") under the AAA Consumer Arbitration Rules.
18.3 Waiver of Jury Trial
YOU AND INNER ALCHEMY CO LLC WAIVE ANY CONSTITUTIONAL OR STATUTORY
RIGHT TO A TRIAL BY JUDGE OR JURY. All claims shall instead be resolved through binding
arbitration as described above.
18.4 Class Action Waiver
ALL CLAIMS AND DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT
ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. THE ARBITRATOR MAY NOT
CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER
ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.
19. SUSPENSION AND TERMINATION
These Terms remain in effect as long as you access or use the Website. You may terminate by
discontinuing use. We may suspend or terminate your access at any time, with or without
notice, for any reason, including violation of these Terms. Upon termination, we have no further
obligation to provide Services, except as required by applicable legal, ethical, or professional
obligations regarding your health records and continuing care.
20. INSURANCE AND MEDICAL COVERAGE
The Services provided through Inner Alchemy Co are not substitutes for health insurance or
other health plan coverage. You are advised to maintain your health insurance policies. Neither
Inner Alchemy Co nor its affiliated providers will bill your insurer for services. It is your
responsibility to submit any invoices to your insurance or health plan provider. We make no
representations that any services will be eligible for coverage under your insurance policy.
21. PATIENT RIGHTS
Patients receiving clinical services through our affiliated providers have certain rights, including:
the right to be treated with courtesy, respect, and dignity; the right to a prompt and reasonable
response to questions; the right to know who is providing your care; the right to be informed of
diagnosis, treatment options, alternatives, risks, and prognosis; the right to refuse treatment; the
right to receive an itemized bill; and the right to impartial access regardless of race, national
origin, religion, disability, or source of payment.
22. COPYRIGHT INFRINGEMENT CLAIMS
Inner Alchemy Co complies with the Digital Millennium Copyright Act ("DMCA"). If you believe
copyrighted content on our Website infringes your rights, you may submit a notification to our
designated agent at [email protected] with: a description of the copyrighted work;
identification of the infringing material; your contact information; a good-faith statement that the
use is unauthorized; and a statement under penalty of perjury that your notice is accurate and
you are authorized to act on behalf of the copyright owner.
23. MISCELLANEOUS
These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy (available at
[www.inneralchemyco.com) and the Telehealth Informed Consent (presented at sign-up) (collectively, the
"Incorporated Agreements"), constitute the entire agreement between you and Inner Alchemy
Co regarding the subject matter hereof. The Incorporated Agreements are incorporated herein
by reference and form part of this agreement. If any provision is found to be invalid by a court of
competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure
to enforce any provision does not constitute a waiver of that provision. You may not assign or
transfer your rights under these Terms without our prior written consent.These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy (available at https://shop.inneralchemyco.com/terms-and-conditions) and the Telehealth Informed Consent (presented at sign-up) (collectively, the "Incorporated Agreements"), constitute the entire agreement between you and Inner Alchemy Co regarding the subject matter hereof. The Incorporated Agreements are incorporated herein by reference and form part of this agreement. If any provision is found to be invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. Our failure to enforce any provision does not constitute a waiver of that provision. You may not assign or transfer your rights under these Terms without our prior written consent.
24. STATE-SPECIFIC NOTICES
Please see the following regarding the provision of medical services by the Provider Group or
any individual healthcare providers. Inner Alchemy Co LLC intends to serve clients in all U.S.
states and territories. The following state-specific notices apply to residents of those
jurisdictions.
FOR FLORIDA RESIDENTS: Each provider is a physician licensed by the Florida Board of
Medicine or the Florida Board of Osteopathic Medicine. Provider hours are variable and will be
posted on the Website.
FOR CALIFORNIA RESIDENTS:
You or your legal representative retain the option to withhold or withdraw consent to
receive health care services via the Provider Group at any time without affecting your
right to future care or treatment or risking the loss or withdrawal of any benefits to which
you or your legal representative would otherwise be entitled.
All existing confidentiality protections apply.
All existing laws regarding patient access to medical information and copies of medical
records apply.
Dissemination of any of your identifiable images or information from the telemedicine
interaction to researchers or other entities shall not occur without your consent.
All provisions herein, including your informed consent to receive services via the
Website are for the benefit of the treating provider as well as for your benefit.
Medical doctors are licensed and regulated by the Medical Board of California. To check
up on a license or to file a complaint go to www.mbc.ca.gov, email
